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Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.

Here's some projects that our expert Customer Support specialists made real:

  • Scheduling appointments and providing tech support
  • Verifying customer accounts via data research
  • Language interpreters to provide support locally
  • Handling social media interactions with customers
  • Managing merchandise in physical stores
  • Assessing product pricing in foreign markets
  • Responding to customer emails in multiple languages

The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!

Dari 140,307 ulasan, klien menilai Customer Support Specialists kami 4.87 dari 5 bintang.
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    39 pekerjaan ditemukan, seharga USD

    I am looking for a committed, efficient, and tech-savvy virtual assistant to help streamline my activities and connect with my audience. Here's a nutshell overview of what you'd be doing: 1. Email Management: Skim through my inbox and prioritize emails for my attention. Managing reply and follow-ups are also part of the package. Including sending notes every morning about my upcoming day and potential information I need for a meeting. 2. Calendar Management: Keep my schedule updated, arrange meetings, and remind me about impending appointments. You may also need to resolve any scheduling conflicts that might arise. 3. Social Media Assistance: Engage with my audience on both Facebook and Instagram. Posting updates, managing interactions and messages, and being involved in our...

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    As a Remote Support Specialist, our primary need is to have a Virtual Assistant who can take care of the daily job post on LinkedIn. We will provide all the required content, but we need someone who can follow detailed instructions effectively to ensure consistent and quality posts. Ideal skills and experience for this job include: - Strong attention to detail is essential, to ensure accuracy in posting. - Excellent communication skills. The role is expected to be ongoing, so we are looking for freelancers who are reliable and committed to the task. The task only takes is easy and simple, few minutes per day so we encourage everyone to apply.

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    The pay for this job is $3 / hour (non negotiable) I'm in need of a Virtual Assistant who can effectively handle our Twitter presence. Your main tasks will be: - Responding promptly to customer inquiries, addressing their questions or concerns with aptitude and professionalism. - Engaging appropriately with followers to build a stronger relationship and improve brand loyalty. While previous experience with social media management and customer service will be beneficial, the crucial skills needed for this role include excellent communication, proactivity, and a solid understanding of Twitter's features and culture. Direct experience with my brand's industry is also a plus.

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    We are an online betting/casino company and we are seeking to recruit Account Managers based in Brazil. The successful applicants will be responsible for providing client service on an ongoing basis. Any previous experience within Sales, Business Development and/or Relationship Management will be considered an advantage, although candidates with little or no professional experience are also encouraged to apply. TASKS -The candidate must speak fluency in the Brazilian language and be willing and able to work at the beginning in a shift pattern (6 hours), covering working hours between 09:00 and 00:00. -The candidate must be able to contact (chat and call through our CRM) new users (supplied by the company), explain the site's functionality, help them get all the available bo...

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    Estamos buscando un/a asistente/recepcionista temporal para unirse a nuestro equipo en nuestra oficina en Madrid. Como asistente/recepcionista, tus responsabilidades incluirán dar la bienvenida y dirigir a los visitantes y proporcionar apoyo administrativo al equipo. Ubicación: Madrid, cerca de la M30. Fecha: 13 de Mayo 2024 Horario: 12.00-14.00 Forma: presencial en nuestra oficina

    $32 - $269
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    $32 - $269
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    I'm searching for a dedicated virtual assistant based in India, Pakistan, or Bangladesh to support me with a variety of tasks. The ideal candidate will have an entry level of experience in the field. Key Responsibilities: - Data Entry: You will be responsible for inputting, updating, and maintaining data in our systems. - Email Management: The virtual assistant will assist in managing my inbox, categorizing emails, and responding to routine inquiries. - Web Scrapping: You'll conduct research online, gather necessary data, and provide reports. - Cold Calling: I need someone who can make outbound calls to potential clients and follow up on leads. This is a long-term engagement, requiring a minimum of 20 hours per week. The tasks may evolve over time, and the successful candidate ...

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    Hiring a hybrid NYC remote assistant for a clean energy company. Job is Monday, through Friday via different tasks we will send you. Job half hybrid in our NYC office/half remote. (no cold calling) Job includes: -Scheduling clients with company for installs via phone calls -Keeping track of installs and inventory -Updating information for bookkeeping -Simple accounting and invoicing -Appointing clients to their appropriate sales rep -Social media management -Answering calls and relaying messages Must: -Speak English -Live in NYC -Have knowledge about common use of simple apps like excel, google drive, word, Gmail, WhatsApp -Organized Preferred: -Spanish / Chinese / Russian speaking -Website building, data security, tech -Photoshop -Living in Brooklyn or Queens Type : NYC only to show n...

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    I am searching for an efficient freelancer, who is proficient in spoken Czech/Slovakian. Your primary task will be to confirm the shipping addresses for new orders. These orders from our perfume webshop will be generated multiple times a day, so exceptional organizational skills are a must. Calls to our customers need to be made during morning or afternoon business hours; therefore, availability and adaptability to these timeframes are crucial. Ideal Skills: - Fluency in Czech/Slovakian - Excellent verbal communication skills - Customer service experience - Ability to work during specified hours - Strong organizational skills. Expect to interact extensively with our new customers, ensuring their orders are delivered seamlessly. Your affable communication will amplify their shopping ...

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    I'm looking for a skilled Virtual Assistant based in Malaysia to help me with sales activities, it's 2hours task daily. Commission based. Your primary focus will be to go to the shop and do redeeming of cards. we are a Wholesale traders. You don't need to come with a ready-made sales strategy, but you should be able to follow directions and take initiative. Experience in sales, particularly in a physical store setting, would be a plus. You need to be proactive, excellent at communication and a quick learner. Your tasks will involve: - Conducting sales activities - Reporting on sales activities and results -being on time. As a Virtual Assistant, you'll mostly be working remotely. However, I may need you to visit the physical store occasionally. so please consider...

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    I am in need of a capable virtual assistant who can adequately manage my calendar by scheduling personal events. Their core task will include the following: - Scheduling personal events: I often have a packed day, leading to the oversight of crucial personal events. I need someone attuned to my schedule and ready to help me manage my personal events. The ideal freelancer for this job would have: - Experience in calendar management: While this might seem basic, having someone experienced ensure maximum efficiency. - Good organizational skills: Managing multiple events requires a certain level of organization. Prior experience scheduling personal events will be a plus. Do keep in mind that this is not a typical virtual assistant role. I am looking for someone who takes initiative, is pr...

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    I'm looking for someone who is smart and can record some action songs for preschool kids. No previous experience is required. You can just use your phone camera to record the videos. You only have to act/dance based on the songs we provide. You will get the payments for each video song you record. We will provide you with all the reference songs for each video. It's just 3-5 minute long videos and it depends on the song. Please take a look at the example video (This is just a demo video and the rhymes will be mostly in English.) ============ ============ ============ ==== ============ ============ ============ ====

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    In my pursuit of further honing my business coaching skills, I'm looking to connect with an expert in customer success. My primary focus areas are: - Enhancing customer satisfaction - Boosting customer retention rates - Assisting customers in achieving their objectives With your expertise, I aim to substantially improve these areas. Therefore, a deep understanding and hands-on experience in customer success, particularly within the context of business coaching, is essential for this role. I look forward to a productive and beneficial collaboration.

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    As a professional in need of a remote assistant, I'm looking for someone who can perform the duties of a secretary or assistant remotely, proficiently managing my email, calendar, and other data entry tasks. Key Responsibilities: - Effective management of my email inbox, ensuring timely responses and organization. - Comprehensive management of my calendar, scheduling meetings, and ensuring I am well-prepared for daily commitments. - Accurate and timely data entry to support my work and organizational processes. Communication Expectations: - Communication will primarily be carried out via email. - Occasional video conferencing will be necessary for more detailed discussions or clarifications. Availability: - I require a full-time remote assistant, available for 40+ hours per week.

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    I'm looking for a freelancer located in London who can purchase a specific One Piece OP-5 booster box from Camden Market in Bandai Namco Cross Store Camden and ship it to my UK address. Tasks include: - Purchase a brand new One Piece OP-5 booster box from a Bandai Namco Cross Store Camden at Camden Market - Carefully package the item to prevent any damage in transit (bubble wrap, foam, etc.) - Send the package to my specified UK address Ideal candidate: - Should be located in London, or willing to travel there - Familiarity with card games, specifically One Piece OP-5, will be beneficial - Must have the ability to package the item appropriately for safe shipping - Experience or access to cost-effective and reliable shipping services. - Ask the store if you can buy the item in the ...

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    I'm organizing an event at the Indianapolis Convention Center and need a professional hostess for three days who can gracefully welcome guests and coordinate effectively with the event staff throughout the day. • Event Duration - The event can last up to 8 hours. As such, the hostess should be prepared to stay for the entire duration. • Main Tasks: Welcome guests: The hostess should have excellent people skills and a warm demeanor. She should also know how to present herself and greet guests. The hostess will be the first contact point at the event, thus making her role crucial in setting the tone for the event. - Coordinate with event staff: The hostess should be able to effectively liaise with the event staff to ensure the smooth running of the event. Experienc...

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    We are seeking a proactive and dedicated Full-Time Customer Service/Project Manager to join our team and be a part of our start-up Home Services Business. You'll be the go-to person for our clients and the mastermind behind project management. This role requires flexibility, as you'll be working in US hours - EST (3pm SAST – 11pm SAST). Interested? Role Responsibilities: • Customer Support Specialist: Resolving Issues & Ensuring Satisfaction • Operational Efficiency Guru: Providing Tech Solutions & Support • HR Support Champion: Recruiting, Training, and Coaching Staff • Service Team Leader: Setting Expectations & Performance Reviews • Financial Wizard: Budgeting and Forecasting for Success • Service Enhancement Expert: Improving ...

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    Looking for 4x Round the Clock Customer Service / Call Center Virtual Assistants for a US based company. Experience using HubSpot Preferred Requirements: • Experience in customer service and answering phones • Great English – Written and Speaking skills • Some selling over the phone or selling using a CRM experience is preferred • ALWAYS talking with a smile!! - needs to be heard through the phone • A headset (can be provided from us) • Fast internet connection and reliable working computer • Must be able to work in US time zone (CST) • Ability to start right away Working Options Below: 1st VA to work: 7am - 3pm CST weekdays 2nd VA to work: 3pm - 11pm CST weekdays 3rd VA to work: 11pm - 7am CST weekdays 4th VA to work: Weekends...

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    I'm looking for a dependable Virtual Assistant with intermediate experience. You'll be tackling a variety of tasks, primarily: - Email management: Sorting, forwarding, and replying to emails on my behalf. - Calendar management: Scheduling, rescheduling, reminders, and confirming appointments. - Data entry: Input and update information into our databases accurately. Basic requirements for this role include: - Fluent in English: I need someone who can communicate clearly and effectively in English. It is important that my assistant understands tasks and can relay information properly. This role may require multitasking and fast-paced work, but I'm willing to work with someone who is keen on learning and improving. Having experience with these tasks will be a great advanta...

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    I am seeking a male with a strong command of the English language, to help me with call support in the US timezone. There is no language restriction but the understanding and communication should be fluent in English. ***Please share loom video introduction to showcase your skills*** Requirements: * Proficient in English speech and comprehension (must be a native speaker) * Prior experience in call support is an advantage * Available during US timezone * Effective communicator Please highlight your experience related to call support or similar roles in your bid. I look forward to your proposals.

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    I am in need of appointment setters/customer service agents who are fluent in English with no accent and have experience in cold calling and telemarketing. Key Responsibilities: - Making cold calls: You'll be reaching out to potential clients to promote our med spa services. - Scheduling appointments: You'll need to have a good sense of our availability and be able to assist clients in booking appointments. - Answering customer inquiries: You'll be the first point of contact for many clients, so you'll need to be able to answer their questions and provide information about our services. The ideal candidate will have: - Proven experience in telemarketing or cold calling - Strong communication skills, especially over the phone - A good understanding of customer servi...

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    I'm in need of a committed and experienced individual to help manage my high volume customer support needs. Your tasks will include: - Answering phone calls: You'll need to be professional and patient, ensuring all inquiries are handled accurately and efficiently. - Responding to customer emails: Timely and detailed responses to customer queries are crucial for this role. - Resolving customer complaints: De-escalation skills and problem-solving abilities are a must. The scale of the job is high, with more than 50 phone calls, emails, and complaints expected daily. As such, you must be available 24/7. Experience in a similar role, strong communication skills, and the ability to multitask effectively are crucial. Please only apply if you can commit to the demands of this role.

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    I require a skilled part-time Filipino virtual assistant, primarily for email and social media management. The ideal applicant should be adept at: - Efficiently handling and organizing various social media correspondences - Effectively managing different social media platforms Familiarity with social media management tools is needed. Excellent communication skills are also important for this role. Familiarity with CRM software and email marketing platforms would be an advantage, but is not a requirement. We wish you can be working part time work, if you are a part time mother, household wife, student, etc. are the best match.

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    Seeking a professional and reliable virtual assistant to assist in numerous administrative tasks for less than 10 hours per week. Your responsibilities will include, but not be limited to: - Attending meetings - Talking on the phone with clients - Preparing proposals - Sending quotations to clients - Managing and handling emails Strong phone and verbal communication skills along with active listening are required. You need to have proficiency in administrative tasks, a keen eye for detail and be able to multitask effectively. Preferred communication will be through emails, phone calls, and video conferencing. Prior experience as a virtual assistant is a plus.

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    I am in need of an administrative assistant who can help with data entry tasks, particularly in managing spreadsheets. The ideal candidate should: - Have experience in data entry, specifically managing spreadsheets. - Be able to update and manage data efficiently and accurately. - Assist in additional admin tasks as needed.

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    Android & WP Tech Support Team 1 hari left
    TERVERIFIKASI

    I am in need of a highly proficient technical support team with experience in Android and WordPress applications. Key Responsibilities: - Live chat support: You will be handling user queries and complaints through live chat. The ability to reply promptly and offer effective solutions is critical. Android Application Support: - Treating UI issues: Users might face navigation or layout problems which affect the app's usability. - Correcting Functional issues: The app may not perform as expected, you will need to troubleshoot and fix such problems. - Improving Performance issues: Slow load times, crashing or freezing issues need to be resolved for enhanced user experience. WordPress Support: - You'll be assisting in the WordPress estate, ensuring the website runs smo...

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    Empresa de redacción académica en busca de un agente online para el departamento de posventa. El cargo es ideal para personas con conocimientos intermedios en metodología de la investigación y redacción académica, que tengan buenas habilidades comunicativas y resolutivas. El perfil ideal deberá cumplir con los siguientes requisitos: 0. Español nativo, con buena gramática, ortografía y uso del idioma. (Indispensable) 1. Tener conocimientos intermedios de metodología de la investigación o redacción académica. (Indispensable) 2. Tener experiencia en posventa o trabajos remotos (Deseable) 3. Excelentes habilidades comunicativas y resolutivas (Indispensable) 4. Tener conexión a inter...

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    I am looking for a versatile, detail-oriented Virtual Assistant who can handle a variety of tasks. The ideal candidate must be able to manage emails, perform data entry tasks, provide customer service, including project management and research duties. Key tasks: - Email management - Data entry - Administration tasks - Customer service - Project management - Research This will be a flat rate project, on a monthly basis. So it's imperative the person is efficient and able to multitask effectively. Required communication will mainly be via Email, and Text. As such, prompt responsiveness and excellent written communication skills are a must. Skills and Experience: - Strong email management skills - Excellent research skills - Solid project management capabilities - Good customer serv...

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    We're seeking motivated individuals for a position in insurance sales and customer service for Bharti Axa Life Insurance. Your responsibilities would cover areas such as sales and marketing, as well as customer service. This role is open to everyone; Male or Female, Housewives, and Retired persons. Location is in Serampore, and we provide a competitive compensation package that includes a fixed salary, incentives, PF, and ESI. The role is flexible; you may not necessarily have to work a set amount of hours every week, as long as targets are being met. Minimum Qualifications: - Minimum 10th grade completed, although 12th or higher degrees are preferred - Age group: 19 to 52 years Although it would be advantageous to have excellent communication skills, sales experience, and custom...

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    I need a bilingual customer service representative fluent in English and Spanish to handle various tasks in my business. Please note, the ideal candidate should be available full time, 9-5 Eastern Standard Time. Key Responsibilities: - Answering incoming calls from customers - Responding to emails promptly and professionally - Providing live chat support to customers on our platform The successful candidate should have: - Proficiency in both English and Spanish - Demonstrated experience in customer service - Strong communication skills both written and verbal - Ability to work efficiently under minimal supervision This position is full time and requires the representative to work five days a week from 9-5 EST. If you meet these requirements and are looking for a long-term opportunity, ...

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    I am looking for a telecaller to handle inbound calls in the technology industry. The primary goal of these calls is to provide customer support. Key Responsibilities: - Receiving inbound calls from customers. - Providing excellent customer support. - Addressing customer queries and concerns in a professional and timely manner. Requirements: - Prior experience in a customer service or telecalling role. - Excellent communication skills. - Strong understanding of the technology industry. - Ability to work well under pressure. This project is ideal for a female candidate with previous experience in customer service, and a willingness to work in the technology industry. The ideal candidate should have a clear tone of voice and be able to communicate effectively with customers.

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    I need someone on a daily basis to help me streamline my work and manage day-to-day tasks. This includes responding to emails, attending meetings, and managing assorted tasks virtually. Ideal skills and experience would be: - Expert organizational and time-management skills - Effective and professional written and oral communication - Familiarity with standard business software such as Microsoft Office - Available daily with a flexible schedule - Proficient in English Preferred Communication Tools: - Email - Phone - Messaging app Please note: My immediate time zone isn't a determining factor for this role, yet availability in accordance with a standard North American business day is advantageous. If you are a disciplined, results-oriented professional able to work independe...

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    Virtual Assistant (Marketing Team) 1 hari left
    TERVERIFIKASI

    We’re looking for an experienced virtual assistant with excellent English communication skills to support our marketing team for more than 20 hours per week. As this is a full-time role, we expect prompt and reliable assistance. Key Responsibilities: - Screen and Onboard Promoters/Affiliates - Review and Process Promoters’ Requests - Schedule and Coordinate Team Meetings - Engage with current and prospective Promoters Other Responsibilities: - Email Management: Efficiently manage, organize, and prioritize inbound emails. - Calendar Management: Ensuring no scheduling conflicts and setting up appointments/meetings as per my instructions. - Data Entry: Accurately inputting data into systems and databases. Ideal Skills and Experience: The ideal candidate should have experie...

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    Remote Café Order-Taker via AnyDesk 15 jam left
    TERVERIFIKASI

    I have been using freelancer since 2017 and lost access to my account, can't get in so i have had to make a new account Negotiable salary I'm in search of a proficient individual who can connect through AnyDesk and take customer orders in our café. This role necessitates strong English communication skills and a stable, high-speed internet connection for smooth video calls. The ideal freelancer will be: - Comfortably fluent in English to effectively communicate with our customers. - Familiar with or able to quickly learn how to use our point-of-sale system. - Available to work for 6 to 7 hours daily, Monday to Friday. - Residing in the Philippines. Skills and experience: - Customer service experience is a plus. - Previous experience with Any Desk or Zoom or similar ...

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    Must be a Smart person with great communication skills over phone. Must be good with computers. Should be able to think and handle the work on their own without too much supervision. Experience with a home renovation/ Construction company will be a plus. Work includes Attend incoming calls, send welcome message Setup meetings Send the price estimates Follow up with customers after giving price Research on various topics as needed Other admin work as needed Working on Eastern Standard Time (New York, Toronto) Paid monthly up to $300 per month plus $50 bonus for each deal closed. Start ASAP

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    I'm on the hunt for male actors, ready to feature in a half-day video shoot, set in an office environment for our networking company. The final product will brighten up our website. The Details: - You will portray the role of company employees in an office setting. - Displaying emotional expressions as office workers Ideal Skills: - Office smart clothing required - company t shirts will be provided. - your own laptop for the acting role (Role is typing on your keyboard in office background setting) - Experience in corporate/office roles is a bonus. - Ability to follow direction and adhere to the script. 14th May 1pm Near Trade centre, downtown

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    We need versatile staff to work from home, covering the roles of data entry, customer service, and content writing. We are open to entry-level applicants, so this is your chance to utilize and develop your skills in a multi-faceted role. - Must be proficient in data entry tasks - Expected to provide excellent customer service - Should be able to create engaging content You should also be familiar with: - Microsoft Office, - CRM software, - Cloud storage services This job offers an excellent opportunity to enhance your skills while working from home. Please join our passionate team to grow together.

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    I'm in need of assistance with responding to customer inquiries on Facebook Messenger. Specifically, a freelancer who can handle a daily volume of between 50-100 chats. Skills & Experience Required: - Excellent customer-service mindset - Familiarity with Facebook Messenger - Strong communication skills - Ability to handle 50-100 chats daily - Experience in handling customer inquiries professionally Please provide evidence of similar experience in your bid. Your ability to provide friendly and prompt replies to customer inquiries is paramount for this project.

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    I'm currently seeking a virtual assistant who has notable proficiency in GoHighLevel. Your main tasks will encompass: - Automation settings - Calendar Settings - Must be able to prove Software proficiency through a loom or vidyard video. This position is project-based but ton's of project are in the works that will last up to a year or two. Ideal applicants are those with established experience in GoHighLevel software and a solid background in lead generation and marketing strategy. A keen eye for detail and excellent time management skills are also required. Looking forward to discussing further details with qualified individuals. Please COPY & PASTE this PHRASE so we know you are not a robot: ****Let's get to a higher level****

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    Bitcoin Security Support Calls 1 jam left
    TERVERIFIKASI

    I am seeking assistance in generating U.S.-based support calls, specifically focusing on Bitcoin security inquiries. - Job requirement: An adept understanding of Bitcoin security, potentially stemming from experience in Bitcoin support roles. - The ideal candidate would exhibit strong communication abilities and have experience in generating support calls. - My goal is to enhance my personal understanding of Bitcoin security, and the ability to explain complex concepts simplistically will be highly valued.

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